Online Help

See About Passwords.

If you were a registered Paragon user, you may be able to log in with your Paragon User ID and Password.

If the system does not recognize the e-mail address you entered as belonging to an ACS Paragon Plus Environment account, you can try entering other e-mail addresses you use into the Forgot Password field.

If you are are still unable to log in, choose the New User? Register here option and create a new account.

Try the following to correct the problem:
Once you are at the Login page, (http://paragonplus.acs.org/login), be sure you are clicking the correct button. The correct Log In button is located in the same box as the User ID and Password fields. If you are clicking the Log In link on the top right of the page the screen will simply refresh, since this link's function is to take you to the Login page.

If you are using Internet Explorer, check your Content Advisor settings Your Content Advisor must be set to Enable. To check this, choose Tools > Internet Options from the top tool bar, and then choose the Content tab. The first section, Content Advisor, should have an Enable button displayed. If it says Disable instead, clicking it changes it to Enable. If you receive a password prompt when attempting this, you may have to contact your IT department to perform this action for you.

The ACS Paragon Plus Login page contains a section called Forgot Your User ID or Password? Enter the e-mail address that was used to create your account. If the system can match that e-mail address to an existing account in the ACS Paragon Plus Environment, the system will send instructions by e-mail for logging in.

Save your work often! The ACS Paragon Plus Environment "times out" if you have not entered anything into the system for 3 hours. You can click the Save as Draft button if you haven't completed your review. You can also create your comments offline in a text editor and then copy and paste or attach the file to your score sheet.

The system may not be accepting your login information for one of the following reasons:

The Password you entered was not case-specific. Remember that your Password is case-sensitive. Check that your Caps Lock key is not activated. If you can't remember the case of your Password, you can request that the system send you the Password by entering your e-mail address in the Password Help section of the ACS Paragon Plus Login page.

The system does not recognize the e-mail address you entered as belonging to an ACS Paragon Plus Environment account. If you have other e-mail addresses, you can try entering them in the Password Help field. If that does not work either, you may have to contact the ACS Help Desk.

If you do not receive an e-mail message after requesting it from Forgot Password...:

Your e-mail server or your e-mail filters may be directing your e-mail into a spam folder. In this case you will need to contact your IT department to resolve the issue.

The system may not recognize the e-mail address you entered as belonging to an ACS Paragon Plus Environment account. If you have other e-mail addresses, you can try entering them in the Password Help field. If that does not work either, you may have to contact the ACS Help Desk.

If a Journal Editor created your ACS Paragon Plus reviewer account for you, you will receive this message when you first log in. You must update your Account information in order to create all of the data needed by the system.

This could be due to a temporary problem on your server. Please wait a few minutes and then try again.

The system is having a problem with accessing your account. Please contact the ACS Help Desk to correct the problem.

The use of the Back button is not supported in the ACS Paragon Plus Environment. Please use the navigation links located on each page to return to a previous page. If you inadvertently click on the Back button, you may be logged out of the system, but there is no danger of losing your work. Simply log in again and continue working.