Online Help

ACS Paragon Plus is optimized for Adobe Acrobat Reader versions 6.0 and 7.0 for Windows and Mac OSX, and version 5.0 for Mac OS9. You can obtain a free copy of the Reader from the Adobe website.

The first time you access the PDF version of a manuscript that was submitted in the Paragon system, ACS Paragon Plus recreates the PDF file from the original source files. For larger manuscripts, this process can take a significant amount of time and you may have to wait several minutes. This will happen only the first time you try to access the file.

Supplementary files do not get included with the PDF proof of the main document. There is a separate file designation for Supporting Information files, and there will be a separate PDF created for the reviewer and for publication (if appropriate).

The HTML and PDF proofs are intended for reviewers to view. Do not worry about your file size being different for the proof files. Your original file with the correct size was also submitted to the journal and will be formatted properly.

This probably has to do with your Cookie settings. Reset your ZoneAlarm Pro cookies by following these instructions:

Open ZoneAlarm.
Select Privacy in Cookie Control.
Click Custom.
Under 3rd Party Cookie deselect the Remove Private
Header Information checkbox.
Click Apply.
Close the program.
Restart your computer.
Log into ACS Paragon Plus again and try to download
or upload the PDF file again.

If an author labels the graphics tags with simple numerals, 1, 2, 3, etc., these basic ASCII characters cause the code to be displayed. Labeling the images as Figure 1, Image 1, etc., will correct this problem.

The problem is that Type 3 fonts are actually bitmaps. Bitmapped fonts display poorly onscreen in PDF files and sometimes cause printing problems. We recommend that you substitute Adobe Postscript Type 1 fonts for any bitmap fonts (e.g., Postscript Type 3 bitmapped fonts, PCL fonts, MacOS bitmap fonts, Windows vector or outline fonts). Type 1 fonts display much better than Type 3 fonts, even though Type 1 fonts may print the same as Type 3 fonts.

The problem might be with your version of Adobe Acrobat Reader, which should be version 5.x or later. You can upload the latest version from the Adobe website. After installation, re-open the PDF proof of your manuscript. Your symbols should now display properly.

This problem occurs because Microsoft Word automatically applies Heading styles to the text in your Word document. Some of these styles are also used to format text when it is displayed in an HTML page and when they are converted to HTML, your browser automatically applies text and paragraph formatting that might vary from how it appears in Word.

Resolve this problem by modifying the style setting for the affected text in your Word document and re-upload the file. Do this by highlighting the affected text and changing it using one of the methods below: On the top toolbar, select Format > Styles or Format > Styles and Formatting. Choose a style other than a Heading from the dropdown list. Click Apply. If you have the Formatting toolbar activated, click the dropdown list for the style (located to the left of the font and font size dropdown lists) and choose a style other than a Heading.

One reason could be that your files do not have file extensions. All Microsoft-based operating systems use file extensions to designate the type of file, which allow files to open in the correct programs. This is also how file types are determined on the Internet. (On a Mac, file extensions are not necessary.) If your filenames do not end with the appropriate file extension, this can cause problems with the conversion of your documents and ultimately with the viewing your manuscript proof. You should add file extensions to the end of the file name for all documents you upload to Paragon Plus Environment.

Difficulty viewing the HTML and PDF proofs are most commonly caused by popup-blocking software. Popup-blocking software is so common now that Web browsers such as Netscape 7 and even the Google toolbar come installed with them. We recommend that you disable popup-blocking software when using the ACS Paragon Plus Environment.