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FAQ #1 I've been told that I need to enable JavaScript in my browser for all functions to work properly. How do I do this?

FAQ #2 Why do I need to have Cookies enabled in my browser to use the Paragon Plus Environment?

FAQ #3 Why does the system sometimes log me out when I click my browser's Back button?

FAQ #4 I have been told to clear my browser disk cache. How do I do this, and why?

FAQ #5 I have uploaded a Word document that was converted to PDF through the ACS Paragon Plus Environment. However, when I view the proof of the submission, the mu and micro symbols appear as alpha or infinity symbols. I have verified that the Greek characters were inserted into the Word document using Symbol font. What can I do?

FAQ #6 There are sections in the HTML proof for my manuscript submission where the font size and/or style is different from the rest of the text. It appears normally in the Word document and in the online PDF proofs. How can I fix this?

FAQ #7 Does the Paragon Plus Environment support the LaTex file format?

FAQ #8 I have uploaded the file for my manuscript submission, but the HTML and PDF proofs do not appear properly. What could be the problem?

FAQ #9 Why are the HTML and PDF proof screens not showing up on the last step of my manuscript submission?

FAQ #10 I am having problems converting my figures from a PowerPoint (.ppt) format to a .tif or .epf format. How do I do this?

FAQ #11 I created a file in Adobe Photoshop and ACS Paragon Plus gives me an error when I try to upload the .psd file. What is the solution?


Updated: Nov. 30, 2006



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