Technical Support
No response when searching
If you are trying to search the journals, and you get no response or a "400" error at the end of a long delay, try clearing your disk cache, and if possible, your memory cache. After clearing the cache, try the search again.
Viewing PDF files
Acrobat Reader 7.0 or higher is recommended for viewing PDF files. You can update your version from Adobe's website.
Printing PDF files using Internet Explorer
If you are using the Acrobat Reader plug-in with Internet Explorer on Windows, you must print using the printer icon on the Acrobat Toolbar. This is the toolbar immediately above the PDF display. Using the "File"---"Print" selection on the menu bar, or the Internet Explorer's printer icon, will not print the PDF file.
Userid/password denied
Please use your subscriber number as both the User ID AND the Password.
What is my IP address?
For some technical problems, we will need to know your IP address. This can be determined by pointing your browser to the following URL: http://pubs.acs.org/checkip/.
Web Edition Subscriptions
If you have questions regarding your Web edition subscription, please contact ACS Member & Subscriber Services.
Feedback
If you have suggestions as to other items that would be helpful for us to list on this page, or if you experience technical difficulties when accessing ACS Publications Division Web pages, please send e-mail to the ACS Help Desk.
